Peter Nyssen Awarded Feefo Platinum Trusted Service Award
19 JANUARY 2023, Peter Nyssen has won the Feefo Platinum Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.
We’re excited to announce that we have won the Feefo 2023 Platinum Trusted Service Award for excellence in customer service for three years running. We’d like to thank all our customers for sharing their ratings and reviews on Feefo and all our colleagues for working hard to deliver excellent customer service, all year round.
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analysing feedback from real customers.
With consumer confidence at near historic lows due to rising inflation, as well as research from the Institute of Customer Service revealing that complaints rose to 17.3% in the second half of 2022, this award celebrates brands that are successfully navigating tough market conditions to deliver exceptional service.
Feefo has presented Platinum Trusted Service Awards to businesses that have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2022 and 31st December 2022.
Karen Lynes (Peter Nyssen) commented: “We’re delighted to receive a Platinum Trusted Service Award from Feefo. Keeping our customers happy is our priority; so the fact this award is based on feedback from our customers gives us confidence we are providing an exceptional level of service. The award also recognises just how hard our staff have worked under fresh challenges, with both rising inflation and the cost-of-living crisis affecting both consumers and businesses alike. As we enter a new year, we will continue to listen, understand and deliver what our customers want; striving for excellent service as well as the all important great value which is even more important given the cost of living crisis. A few flowers to brighten a garden, balcony or patio should be within reach of everyone!! ”
Congratulating Peter Nyssen, Tony Wheble, CEO at Feefo, said: “This year has been a difficult one for so many businesses. I’m delighted to recognise thousands of our clients that have overcome various challenges to provide such high levels of customer service and satisfaction. The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers."
Feefo is a leading global customer reviews and insights platform on a mission to empower its clients to fully understand how their customers experience their product or service.
Please visit: www.feefo.com