I would just like to thank you and your company for the excellent service I have received from you. I ordered an amaryllis as a Christmas gift yesterday and was not aware that a gift wrapping service was available. Shortly after placing the order, a very pleasant member of staff phoned me to ask if the item was intended as a gift and if so, would I like to have it gift wrapped and add a message? The item was delivered this afternoon, less than 24 hours after placing the order and I am told by the recipient that the wrapping is 'stunning'.
Thank you so much, such a high level of customer service is quite unusual these days and very much appreciated.
K. Smith, 2015
It's Christmas morning and my birthday all rolled into one because my delivery arrived today. From start to finish your service has been second to none: absolutely superb. All my queries have been answered perfectly. My order has been beautifully packaged with precise detail. I can't praise you all enough, complete satisfaction. All that's left to say is I can't wait to plant everything. Very kind regards and best wishes
Well I must say that I am totally bowled over by such fantastic customer service. My initial comments on Monday were dealt with swiftly and I felt confident that there would be a succesful resolution. Well.......this morning I received a very well packed consignment with my plants and some wonderful surprises that I was not expecting.....thank you....WOW! Many "gardening" companies extol the virtues of great customer service but in the main fail to deliver whilst there are a few who promise and over deliver. I will definitely be using Peter Nyssen again.
D. Murphy, 2015
Thank you so much for sorting out my Mothers Day gift. My mum is really looking forward to planting the bulbs and you made it all so easy for me to arrange from my travels in Spain. Good customer service is so hard to come by these days that it is worth celebrating when you get it! Thank you!
W. Pittendrigh, Spain 2015
My order arrived today. I just wanted to thank you for using such an efficient courier company. We buy many things online but DPD are certainly the most organised and helpful when it comes to keeping us informed about the shipment. Really impressive - just like the quality of your bulbs/plants.
R. Prior, 2015
I just wanted to say congratulations and a well-deserved plaudit from Which?. I’ve used just about all the bulb companies over the years and your firm has proven the most consistent in provision of quality and customer service.
The bulbs all arrived yesterday.... Thank you so much for the speedy delivery. I was so delighted to see today in my Which? Gardening magazine that Peter Nyssen has come top of the Spring Bulb Sellers 'Best Buys' table. We already knew of course that Peter Nyssen was the best - but now everyone else knows too!! Congratulations!
Mrs. Oliver, Vice-Chair & Show Co-ordinator, HGS Horticultural Society, 2014
Thank you so much for your kind attention to my enquiry. Such a good service. This led me to look more closely at your website and I have, as a consequence, ordered some pink and white tulips that I had been planning to plant in my garden. I shall remember your company for future bulb purchases.
Mrs. Walker, 2014
"Using a specialist bulb supplier tends to ensure the best price and quality - I've used Peter Nyssen for years and always been very satisfied with what the company has supplied"
Tom Coward, Head Gardener at Gravetye Manor. Mentioned in "The Pageant of Spring" (March 2014 edition of Country Life).
I have just received the first order placed with you. I want to say I am delighted with the wonderful healthy plants you sent me. Beautifully packed too!
V. Gartshore, 2014
I spoke to a member of staff on the phone and she couldn't be more helpful; from telling me what was in stock, to comparing the flowers, to putting the order through. I'll definitely use Peter Nyssen again, great value for money and absolutely first class customer service.
Mrs Johns, 2014
I have just received the first order I placed with you. I want to say I am delighted with the wonderful healthy plants you sent me. Beautifully packed too!
Mrs Gartshore, 2014
My pot of tulips has been so beautiful this spring. I will definitely be ordering from Peter Nyssen in the autumn.
Ms Byrne, 2014
Thank you for the Dahlia tubers. They are nice big tubers. We were impressed by the service we received from you and would not hesitate to order from you again.
Here is a (not very well taken) picture of our Amaryllis as mentioned over the 'phone. We had 2 stems of 4 flowers and 1 stem of 6 flowers.
It was not very easy to get all 6 flowers in the shot but they are all there! Two stems were 32 inches in height and this one measures 34 inches. The 3 stems are tied together for support but standing almost straight but a slight lean towards the window.
Marvellous - must have more next year. "Amazing Amaryllis!
Mrs P. Roberts
I just wanted to say thank you very much for the excellent service and prompt response to our query and thank you for your helpful advice. All the bulbs are planted and we eagerly looking forward to a beautiful display in the spring.
I can not believe it; the naughty Amaryllis, which had to be told off by you as it was slow to grow, has now produced 3 stems with a total of 18 flowers, 6 flowers on each stem. Thank you so much. "Bulbs have feelings too and need a little gentle encouragement"
I would like to say that I am very pleased with the bulbs that you have sent.
May I thank you for your excellent service. To receive such helpful service made my day.
I must write to say that I am thrilled with my "Otto's Thrill" Dahlias - In fact all your dahlias which I have purchased are a joy. I'm converted to Dahlias
Ordered last year for me and the family, we were all so pleased with them. I have just reordered different ones for this year, will hopefully have the whole collection soon, they are superb.
Mrs B. Hawkins
Thank you as usual for your help; wonderful selection of bulbs and your customer service is second to none.
Mrs P. Roberts
Great Selection, very reasonable prices and carriage costs, excellent customer service. Easily the best I've found.
Mr Groftehauge, Denmark
I'm writing to let you know how very pleased and surprised I have been with our delivery of Daffodils & Narcissi and Tulips City of Vancouver and Cum Laude. After months of rain we have and still enjoy masses of wonderful, long lasting Daffodils and the Tulips are coming into their own, standing upright and the colours are just what I was hoping for.
The only problem that we are experiencing (and a very nice one it is too) is that we are unable to get the summer bedding out due to this wonderful display. More of the same please. Thanks again, one very happy couple.
Mr & Mrs Turton
Your Lilium bulbs are the best I have ever had thank you.
Thank you very much for your great customer service.
Just a note to say all the Tulips on my order have been fantastic especially the Viridiflora Florosa.
Many thanks for your fast and prompt delivery
My order received thank you, very pleased with the service you provide.
Many thanks for your prompt reply and also for the telephone call. I consider this excellent customer service and I shall certainly be using your company in the future.
The Amaryllis I ordered for Christmas gifts and for myself are a delight. Thank you. Will be back next year for more.
Mrs J. Jennens
Thank you very much for my order, the quality of your bulbs is excellent and I was so pleased with everything about your service; from the telephone conversation initially; and to your beautifully packed box arriving.
I've found your staff to be the most helpful and supportive people I have ever contacted. I would recommend your organaisation to everyone interested in dealing with a company with excellent standards of customer service.
Many thanks for your excellent service, as usual.
Your tulips have been much admired this spring. Thank you
The double late tulips, Ice Cream have been flowering for some time now and are very nice; different.
I wish to express my joy, thrill (could run out of superlatives) the arrival of my bulb parcel made my day. They are truly wonderful. I shall be counting the days to spring. Bulbs are one of Mother Nature's magical gifts and you sell quality. Best wishes.
Thank you for your great services and for great plants and bulbs, much appreciated.
I just wanted to write and thank you for processing my order. My bulbs arrived last week, all in perfect condition and good quality bulbs. The bulbs are planted and I am now waiting in anticipation for the spring. Thanks again, you were most helpful.
Many thanks for your remarkably speedy reply (and at the weekend too!) and for the brilliantly fast projected delivery time. Thanks and best wishes
Received my bulb order, just wanted to say thank you for the rapid processing of my order
Thank you for the excellent service
Mrs C. Thompson - Italy
Thank you for the efficient service, the order arrived in perfect condition
Many thanks for your efficiency in the past and I look forward to receiving my next order
Just a short letter to say thanks and how pleased I am with the bulbs. The bulbs are really good value and your handling of my first order was second to none. Thank you
I have been ordering from you for over 30 years and haven't had a bad lot of bulbs; really grateful