Frequently Asked Questions
Will anything hold up my order?
We try to deliver within 2 weeks although on occasion this may take longer. Please email us at [email protected] to check the status of your order.
Sometimes we waiting for an item to arrive from the grower. The longiflorum lilium, for example. do not arrive in stock until beginning of October and orders that contain them will be dispatched as soon as they arrive.
What is the planting depth?
This is different for each category of bulbs. Our online planting guides contain detailed information.
How do we protect your security?
Peter Nyssen is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Do you deliver to Europe?
We deliver to the UK and the European Union. View our delivery charges. For countries in Europe not on this list please request delivery charges.
Will I get an order confirmation?
All orders placed on the website will receive an order confirmation. This will detail the name of the bulb/plant ordered, quantity all charges and colour descriptions.
Will items be delivered separately?
All items will be delivered in one consignment, this helps save on the high cost of carriage.
What if I want my order delivered to an address other than my billing address?
All orders can be delivered to a different address anywhere in the UK and European Union. Your deliverey address can be included separately at checkout.
Can I give delivery instructions?
Yes you can include delivery instructions in the checkout, "example" do not deliver between or delivery before.
Is it a signed for parcel?
DPD will give you the option to leave in a safe place or with a neighbour if you are not home or can not come to the door.
Do you take all cards and cheques?
We take all major cards - MasterCard - Visa - Maestro - Delta and Visa Electron. We regret we do not take American Express.
How does the pricing work?
All prices quoted are for our minimum in that section. Items priced Per 10 Per 100 Per 1000 the following price band applies; 10 to 90 at the 10 rate – 100 to 240 at the cheaper 100 rate - 250 and over at the cheaper 1000 rate.
Items priced per 100 per 1000 sold in group’s of 25’s only; 25 to 225 at the 100 rate 250 and over at the cheaper 1000 rate.
When do you send autumn crocus?
Autumn Crocus are dispatched from End of August and will flower from September to November.
When is the best time to order alliums?
Allium are dispatched from mid August onwards, they are not available in the spring.
What if there is a problem with my order?
In the unfortunate event there is a problem with delivery please notify us within four days of receipt of goods. If there is a problem with the stock please advise within 7 days, we strive to make sure all goods leave in optimum condition.
f there is a problem with your order and you find the good faulty or damaged please advise within 30 days. If you wish to return unwanted items please advise within 14 days. If the carrier fails to deliver the order on the allotted day please notify our office as soon as possible we will contact the delivery company to make sure the order is delivered. We take every care to ensure the goods supplied are of the highest quality. If you find any problem with your purchase at time of delivery please contact our company. We will ensure to your satisfaction that any goods are replaced, refunded or credited to your account.
For more information of the Consumer Contract legislation please visit:www.legislation.gov.uk/uksi/2013/3134/contents/made
How will I know when you have sent?
All parcels will have a packing slip on the outside of the box and all deliveries should be checked against this on receipt.
When will I get an invoice?
All credit card customers who order through the website will receive an invoice with the order confirmation. A price list is never included in the parcel.
What if I have moved?
If you have moved since you last placed an order or received a catalogue, please advise when in the check out, please let us know the old postcode in the information box so we can update our information.
Can I add to an order
You can add to your order as long as it has not left our system for packing; if you placed the original order on the website please do the addition over the phone this prevents you from paying a further carriage charge if the order is under £100.00.