Frequently Asked Questions
Will anything hold up my order?
We try to deliver within 2 weeks, although this may take longer on occasion. Please email us at [email protected] to check the status of your order.
Sometimes, we wait for an item to arrive from the grower. The longiflorum Lilium, for example, does not arrive in stock until the beginning of October, and orders that contain them will be dispatched as soon as they arrive.
What is the planting depth?
This is different for each category of bulbs. Our online planting guides contain detailed information.
How do we protect your security?
Peter Nyssen is committed to protecting your privacy. If we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
Do you deliver to Europe?
We deliver to the UK and the European Union. Please view our delivery charges. Please request delivery charges for countries in Europe that are not on this list.
Will I get an order confirmation?
All orders placed on the website will receive an order confirmation. This will detail the name of the bulb/plant ordered, the quantity, all charges and colour descriptions.
Will items be delivered separately?
All items will be delivered in one consignment; this helps save on the high cost of carriage.
What if I want my order delivered to an address other than my billing address?
All orders can be delivered to a different address anywhere in the UK and European Union. Your delivery address can be included separately at checkout.
Can I give delivery instructions?
Yes, you can include delivery instructions in the checkout, such as" do not deliver between" or "delivery before."
Is it a signed-for parcel?
DPD will give you the option to leave in a safe place or with a neighbour if you are not home or can not come to the door.
Do you take all cards and cheques?
We take all major cards: MasterCard, Visa, Maestro, Delta, and Visa Electron. We regret that we do not take American Express.
How does the pricing work?
All prices quoted are for our minimum in that section.
Items priced Per 10, Per 100, Per 1000, the following price band applies;
10-90 bulbs at the 10 bulb rate
100-240 bulbs at the cheaper 100 bulb rate
250 bulbs and over at the cheaper 1000 rate
Items priced per 100 or per 1000 are sold in group's of 25's only; 25-225 bulbs at the 100 bulb rate 250, 250 bulbs and over at the cheaper 1000 bulb rate.
When do you send autumn crocus?
Autumn Crocus are dispatched from the End of August and will flower from September to November.
When is the best time to order alliums?
Allium are dispatched from mid August onwards, they are not available in the spring.
What if there is a problem with my order?
In the unfortunate event of a problem with delivery, please notify us within four days of receipt of the goods. If there is a problem with the stock, please advise within seven days. We strive to ensure that all goods leave in optimum condition.
If there is a problem with your order, and you find the good faulty or damaged, please advise within 30 days. If you wish to return unwanted items, please inform us within 14 days. If the carrier fails to deliver the order on the allotted day, please notify our office as soon as possible. We will contact the delivery company to make sure the order is delivered. We take every care to ensure the goods supplied are of the highest quality. If you find any problem with your purchase at the time of delivery, don't hesitate to get in touch with our company. We will ensure to your satisfaction that any goods are replaced, refunded or credited to your account.
For more information on the Consumer Contract legislation, please visit:www.legislation.gov.uk/uksi/2013/3134/contents/made
How will I know when you have sent it?
All parcels will have a packing slip outside the box, and all deliveries should be checked against this upon receipt.
When will I get an invoice?
All credit card customers who order through the website will receive an invoice with the order confirmation. A price list is never included in the parcel.
What if I have moved?
If you have moved since you last placed an order or received a catalogue, please advise when you check out. In the information box, please provide your old postcode so we can update our information.
Can I add to an order?
You can add to your order as long as it has not left our system for packing; if you placed the original order on the website, please do the addition over the phone. This prevents you from paying a further carriage charge if the order is under £100.00.