The Peter Nyssen Satisfaction Guarantee

We have been selling online at Peter Nyssen for over 20 years. A lot has changed over the years and technology is always improving to enhance your shopping experience. Which is why we understand the importance of keeping up to date with the expectations of online customers and making sure your purchase with Peter Nyssen is everything you would expect.

We offer the following benefits

We pride ourselves in delivering you with high quality flower bulbs in a timely manner. Please email us on [email protected] with order enquiries.

If your goods are damaged or faulty we will replace or refund the affected products.

In the unlikely event of your consignment being damaged in transit, please sign for the delivery as damaged and contact us to tell us within four days of receipt.

We take every care to ensure the goods supplied are of the highest quality. If you find any problem with your purchase at time of delivery please contact us. We will make sure that any faulty goods are replaced - refunded or credited to your account.

Should you wish to cancel items or a whole order, we will issue a refund directly back to your credit card at no additional charge.

For more information on the Consumer Contracts legislation please visit: www.legislation.gov.uk/uksi/2013/3134/contents/made

Please bear in mind these are living, seasonal items. They have a short period out of the ground, and just a small window for us to deliver them in time for planting. 

Harvests of bulbs and plants can be unpredictable and occasionally we run out of stock unexpectedly. In this event, we will substitute your order with a similar product of the same, or greater value. If you would prefer us to contact you before we do this, please tick the box at checkout. In the event no similar product is available, we will refund you for the product that is not available. Please note: We will never substitute one product for another without your permission.

In the very rare event, at the time of flowering a variety is incorrect, please send us an email to [email protected] together with a photograph of the flower. This will enable us to contact the grower for an explanation. We will replace, credit or refund this item.